Customer Portals
Give customers a structured way to access information, submit requests, manage relevant account details or complete service-related tasks.
Give your teams and customers a simpler way to complete the work that matters. WDI builds custom web applications around your processes, turning complex requirements into clear workflows and intuitive interfaces.
Browser-based software is useful where people need an interactive working experience connected to business logic and supporting systems.
Give customers a structured way to access information, submit requests, manage relevant account details or complete service-related tasks.
Represent internal workflows in software that supports roles, decisions, approvals and the information needed at each stage.
Provide internal teams with interfaces for managing users, content, transactions or other operational requirements.
Create working environments for external participants who need defined access to information and application tasks.
Translate selected manual or fragmented activities into software designed around the actual sequence of work.
Connect user-facing software with existing backends, APIs, databases and other systems where access and architecture support the required integration.
WDI reviews users, workflows, business rules, systems and success criteria before defining the application.
This establishes what the software needs to do and which dependencies shape the implementation.
Best suited for: Teams translating customer or operational requirements into a buildable scope.
Design user journeys and interfaces around the tasks each role needs to complete.
The scope may include dashboards, forms, navigation, workflow states and administrative experiences.
Best suited for: Applications involving multi-step or role-based tasks.
Engineer the browser-based experience around the agreed design and functionality.
Frontend work is planned alongside APIs, permissions, information flows and backend behaviour.
Best suited for: Customer and operational applications requiring interactive web interfaces.
Develop the services that support application business logic, information handling and connectivity.
The backend scope follows the workflows, data and integrations defined during planning.
Best suited for: Software requiring purpose-built application logic and supporting services.
Connect the application with existing software where suitable interfaces, permissions and data access are available.
WDI reviews required information flows and dependencies before agreeing integration scope.
Best suited for: Applications operating within an established technology environment.
Validate agreed workflows, roles, functionality and integrations against acceptance criteria.
Release preparation also considers administration, documentation and operational handover.
Best suited for: Teams preparing custom software for day-to-day use.
A useful specification explains who does what, under which conditions and with which information.
Who uses the application and what each group needs
Tasks and process stages the software supports
Conditions, approvals and calculations affecting behaviour
Information users create, view or update
Actions and information available to each role
Systems, APIs and services the application depends on
How users, workflows, content and settings are managed
What must work before operational release
For WDI, these decisions provide the application model behind the interface. A screen is useful when its actions and information have a defined place in the workflow. This also helps separate initial requirements from functionality that belongs in a later release.
The primary user and operating requirement determines the most useful service route.
A custom web application may serve customers, employees or operational teams. Its defining requirement is the software workflow. SaaS adds a specific ongoing product model in which accounts, administration and continued product operation are central. Modern Web Development begins with an existing web product and the technical changes needed to renew it.
WDI reviews the application within its wider operating environment.
The problem or process the software should address
What different participants need to accomplish
How work happens today
Rules, calculations, approvals and decision points
Applications, databases and APIs that remain involved
Information exchanged between systems
Configuration and operational management
Workflows included in the initial implementation
Responsibility after deployment
Known future requirements affecting current decisions
This review connects architecture with the operational model. It also identifies where an existing system can remain part of the solution and where changes may be required.
Clarify business objectives, user roles, existing workflows, operational challenges, connected systems and technical constraints.
Clarify business objectives, user roles, existing workflows, operational challenges, connected systems and technical constraints.
Map application workflows, user permissions, business rules, essential features and first-release priorities around the agreed requirements.
Map application workflows, user permissions, business rules, essential features and first-release priorities around the agreed requirements.
Design application screens, dashboards, forms, navigation and interaction states around the tasks users need to complete.
Design application screens, dashboards, forms, navigation and interaction states around the tasks users need to complete.
Define frontend and backend responsibilities, database structures, APIs, authentication, security requirements and external system integrations.
Define frontend and backend responsibilities, database structures, APIs, authentication, security requirements and external system integrations.
Build frontend interfaces and backend functionality, implement business logic, connect databases and integrate the required services and systems.
Build frontend interfaces and backend functionality, implement business logic, connect databases and integrate the required services and systems.
Validate application workflows, user permissions, data handling, security, responsive behaviour and integrations against agreed acceptance criteria before deployment.
Validate application workflows, user permissions, data handling, security, responsive behaviour and integrations against agreed acceptance criteria before deployment.
Where ongoing support is included, monitor application performance, resolve agreed issues and plan enhancements as business workflows and user needs evolve.
Where ongoing support is included, monitor application performance, resolve agreed issues and plan enhancements as business workflows and user needs evolve.
A fraction of what we have shipped.
Application changes can affect more than the screen where a new feature appears. Roles, business rules, APIs and administration may also need to change.
WDI considers these relationships when planning the initial release.
Keeps functionality tied to real tasks
Connects interfaces and permissions with responsibilities
Separates immediate needs from later development
Coordinates frontend, backend and APIs
Defines the behaviour required for release
Supports documentation and future development
Across its broader work, WDI has delivered 2,000+ projects and built 200+ digital products. These figures are not web-application-specific project counts.
A web app development company should understand the workflow behind the software before turning requirements into screens.
Ask how it will define roles, business rules and exception paths. The proposal should connect user experiences with backend behaviour, integrations and operational administration.
Discuss Your Web Application ProjectRole-specific experiences can form part of the scope. Planning should establish what each group can see, manage and complete, and how its responsibilities relate to other users and application workflows.
WDI's custom-software capability includes web and enterprise applications, backends and APIs. The individual project defines the frontend, backend, administration and integration responsibilities.
Integration is considered where suitable APIs, access and architecture are available. Technical planning identifies required information flows, ownership and dependencies before the work is scoped.
Choose the SaaS route when the software is intended to operate as an ongoing product with account structures, administration and continued product operations. Custom workflow software can remain a web-application project without adopting that product model.
An existing application can be assessed for functional, experience or technical changes. When architecture renewal, frontend migration or wider web-estate modernisation is the primary requirement, Modern Web Development provides the more specific route.
The timeline depends on roles, workflow complexity, business logic, integrations, design, testing and release scope. Discovery and scope definition provide a more useful basis for an estimate than a screen count alone.
Share the workflow or problem the application needs to address, the people who will use it and the systems it must connect with.
WDI will review the users, business logic, information flows and dependencies to help define an appropriate application scope. The next step may involve discovery, workflow definition, technical assessment, UI/UX or implementation planning.
